Return and Refund Policy

At Orlaviaty, customer satisfaction is our top priority. We want you to have a positive shopping experience with us. If you are not completely satisfied with your purchase, we offer a simple and transparent return and exchange process.

30-Day Return & Exchange Guarantee

Customers may request a return or exchange within 30 days after receiving the product.

To be eligible for a return or exchange:

• The item must be unused and in its original condition.

• The item must include original packaging and accessories.

• Proof of purchase or order information must be provided.

Return Process

To start a return or exchange request, please contact our customer service team:

Email: oswaldjaure75@outlook.com

Please include:

• Order number

• Reason for return

• Photos or videos of the product if applicable

Our customer service team will review your request and provide further instructions.

Refund Process

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

• Refunds will be processed to your original payment method.

• Processing time may vary depending on your payment provider.

Please note that original shipping fees may not be refundable unless the item is defective or incorrect.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery. We will work with you to provide a suitable solution, including replacement or refund.

Contact Us

For any return or refund questions, please contact:

Email: oswaldjaure75@outlook.com

We appreciate your trust and are committed to providing reliable products and customer service.